Yearly Subscriptions Payments on GeoDirectory: can we send reminders via email?

This topic contains 11 replies, has 2 voices, and was last updated by  Guust 7 months ago.

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  • #4528

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Hi,

    We are using WPI and GD v2.

    We’d like to send people a reminder email, 2 weeks prior for the auto-renew to occur.
    So they have a chance to cancel the subscription.

    How can we do that?

    Thanks,

    #4545

    Guust
    Moderator
    Post count: 29970

    There is no option for that yet, but is being considered as part of the GD Pricing Manager. Thanks

    #4550

    Manfred Van Ursel
    Expired Member
    Post count: 295
    This reply has been marked as private.
    #4553

    Guust
    Moderator
    Post count: 29970

    Renewal emails are sent to packages that require manual renewal, because the user has only paid and agreed to one period.

    Renewal emails are not sent if a user has already agreed to be re-billed as part of a recurring package.

    Thanks

    #4569

    Manfred Van Ursel
    Expired Member
    Post count: 295
    This reply has been marked as private.
    #4570

    Guust
    Moderator
    Post count: 29970

    If you want to send renewal notices, do not create recurring packages.
    Just create a package that lasts for a year, but is not automatically being renewed.
    Make sure NOT to tick the recurring option.
    Thanks

    #4579

    Manfred Van Ursel
    Expired Member
    Post count: 295

    But in this case people have to manually pay again, once they get the reminder by email, isn’t it?

    Our idea is that they give consent to an automatic renewal.

    Is this possible?

    EXAMPLES

    OPTION A:

    “Dear customer, your subscription is about to expire, please click here to allow auto-renewal”

    OPTION B:

    “Dear customer, your subscription is about to AUTO-RENEW, please click here to CANCEL IT if you do not wih it anymore”.

    Is any of those two options possible?

    Thanks,

    #4582

    Guust
    Moderator
    Post count: 29970

    They gave consent when signing up in the beginning …

    Option B is being considered as part of the GD Pricing Manager.

    Thanks

    #4583

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Ok, so in this case, and meanwhile you consider option B (to “cancel” the recurring payment) we would untick the recurring checkbox.

    If we do so, what should we expect?

    Will the user receive a notice to manually pay again for another year?

    Or is the payment automatic if he clicks something?

    Thanks for clarifying that.

    #4584

    Guust
    Moderator
    Post count: 29970

    For non-recurring packages, the user will receive an invoice.
    The invoice will have a link to pay.
    If not paid, the listing will expire.

    #4592

    Manfred Van Ursel
    Expired Member
    Post count: 295

    Excellent Guust thanks

    #4596

    Guust
    Moderator
    Post count: 29970

    You’re welcome

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