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Viewing an invoice always timesout

This topic contains 4 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 11 months ago.

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  • May 14, 2018 at 10:03 pm #1489

    cyril lansade
    Free User
    Post count: 150

    Hello,

    If the user is on their invoice page, when trying to view an invoice the page never loads. It always ends up in a 504 Gateway timeout screen. Other pages are not having the same issue.

    https://medrate.asia/sg/wpi_invoice/inv-17184/

    Any ideas?

    Also, how does a user cancel a subscription? There only seems to be an option for deleting a listing…unless it is on the page I can’t see?!

    May 14, 2018 at 10:04 pm #1490

    cyril lansade
    Free User
    Post count: 150
    This reply has been marked as private.
    May 15, 2018 at 7:00 am #1492

    Kiran
    Moderator
    Post count: 7069

    Hi Cryil,

    It seems something conflicts with other plugins there. Did you checked error log at server side?

    Please provide us FTP credentials we can take a look.

    Kiran

    May 16, 2018 at 7:17 pm #1507

    cyril lansade
    Free User
    Post count: 150
    This reply has been marked as private.
    May 17, 2018 at 4:37 am #1508

    Alex Rollin
    Moderator
    Post count: 27815

    Premium support is only for active members. Please renew your membership.

    Thanks

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