URGENT~Invoice created and it is marked Paid"

This topic contains 15 replies, has 3 voices, and was last updated by  Muhammad Ahmad 1 year, 11 months ago.

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  • #2258

    Muhammad Ahmad
    Buyer
    Post count: 53

    hello Patrik or whoever is there,
    we contacted you last week for plugin help now we created invoice and as we sent to the customer, it marked PAID automatically, please tell us how to fix this ASAP, its serious issue, we have changed invoice status to Pending Payment but its still showing PAID in the email invoice.
    please fix it ASAP.

    #2259

    Paolo
    Site Admin
    Post count: 31205

    Please provide a link and admin credentials and when Patrik will come back online he’ll follow up.

    Thanks for your patience,

    #2260

    Muhammad Ahmad
    Buyer
    Post count: 53

    plus we also need to remove this, why this text is showing in the invoice, it was not like that before.

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    #2262

    Muhammad Ahmad
    Buyer
    Post count: 53

    i am creating user for you, please stay here, we need this fix ASAP, we are about to create another invoice in 30 mins.

    #2263

    Muhammad Ahmad
    Buyer
    Post count: 53
    This reply has been marked as private.
    #2264

    Paolo
    Site Admin
    Post count: 31205

    There is nothing I can do to help you in this case.

    Patrik will providing support as soon as he comes back online.

    I only moderate the forums.

    Please read our support policy to know what to expect from us: https://wpinvoicing.com/support-policy/

    Specifically the last paragraph about: Support Forum – hours of operations

    Thank you

    p.s. Username and password don’t work… make sure to double check them

    #2265

    Muhammad Ahmad
    Buyer
    Post count: 53

    Thank you Paolo, please mark this post ~URGENT~ for Patrik to see whenever he is available.
    we really need this FIX ASAP.

    P.S username and password are working now.

    #2266

    Patrik
    Moderator
    Post count: 1971

    Hi Muhammad,

    I am logged into the admin account and looking into the issue. Can you please provide me the FTP details as well to check in detail?

    Regards,
    Patrik

    #2267

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I have traced issue and fixed it by deactivating the plugin duplicate page. There is a conflict. The duplicate plugin has added the div with the same ID (#major-publishing-actions) so due to 2 same IDs the conflict generated. There should be no 2 same ID so the Duplicate plugin is adding div with the same ID is wrong. I suggest you use the different plugin for duplication of page/post.

    Check it from your side and let me know if this is fixed for you or not. I will check this ticket first in the morning tomorrow.

    Regards,
    Patrik

    #2268

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Please check the excerpt of the item if there is any value or not. As the text below item comes from the excerpt. I have checked in the backend but there is no excerpt in test item but better you check in Database and remove if not required for the quick fix for any items.

    As of now I have added blank space and saved an item and the text is now removed.

    Regards,
    Patrik

    #2269

    Muhammad Ahmad
    Buyer
    Post count: 53

    Thank you Patrik for you rapid response, yes we don’t need duplicate page plugin now, it can be deleted. let me create a test invoice to see if its fixed.
    thank you once again

    #2270

    Muhammad Ahmad
    Buyer
    Post count: 53

    yes thank you, the issue has been fixed.
    but we still see “please follow and like us:” text in the invoice. and have no idea how to fix this.

    #2271

    Patrik
    Moderator
    Post count: 1971

    Hi,

    It seems Social Media and Share Icons (Ultimate Social Media) plugin is adding that content in excerpt or main content of every post via a hook. You can try following code to fix:

    add_filter('get_the_excerpt', 'get_the_excerpt_cb', 10, 2);
    function get_the_excerpt_cb($post_excerpt, $post){
    
        if('wpi_item' == get_post_type($post)) {
            return '';
        }
    
        return $post_excerpt;
    }

    Let me know if it works for you or provide us with FTP details to look more into this.

    Regards,
    Patrik

    #2272

    Muhammad Ahmad
    Buyer
    Post count: 53
    This reply has been marked as private.
    #2273

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I have added the above code in your theme’s functions.php file. Please review it and let me know your inputs. I suggest you create the staging site where you try new plugins instead of on live site to check if any issues with invoicing occur or not.

    Regards,
    Patrik

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