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The user billing information is invalid.

This topic contains 10 replies, has 3 voices, and was last updated by  Patrik 4 years, 11 months ago.

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  • May 21, 2019 at 2:48 pm #3085

    BRETT WHIPP
    Buyer
    Post count: 45

    http://prntscr.com/nrgit7

    Hi, i think there’s a bug – users cant register to the site. though even i get that error i still receive an email saying the listing was published successfully? please check asap as the site is live. thanks!

    May 21, 2019 at 2:51 pm #3086

    BRETT WHIPP
    Buyer
    Post count: 45
    This reply has been marked as private.
    May 21, 2019 at 10:07 pm #3087

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    May 23, 2019 at 2:32 am #3096

    BRETT WHIPP
    Buyer
    Post count: 45

    Hi Gusst,

    Your setting at GD > Settings > Show Advanced > Allow posting without logging in? is set to YES.

    Yes, weve set it like this because we want to combine the registration + adding a listing in 1 page.

    userwp has an issue that’s why we have disabled it. but now its enabled again and still the issue is there? its wpi-checkout so most likely its an invoicing issue?

    May 23, 2019 at 8:27 am #3101

    BRETT WHIPP
    Buyer
    Post count: 45

    Ill be online later your time. will i get real time reply from you guys then?

    May 23, 2019 at 11:16 am #3102

    Guust
    Moderator
    Post count: 29970

    What is the problem? Can you explain step by step how to re-create the problem?

    May 23, 2019 at 12:57 pm #3103

    BRETT WHIPP
    Buyer
    Post count: 45

    1. go to the site and click on add a listing
    2. select any of the paid packages from the pricing page
    3. fillup the form/business listing form
    4. checkout, fill out the billing form then this is where the error occurs when we hit the submit/pay to paypal button “Error: The user billing information is invalid”

    note:
    1. checkout only works when logged in

    2. setting at GD > Settings > Show Advanced > Allow posting without logging in? is set to YES.

    Yes, weve set it like this because we want to combine the registration + adding a listing in 1 page. we want to make the adding a listing easier for users

    3. in invoicing settings > misc > i have the “Require Login To Checkout” disabled

    Hope this information is sufficient

    May 23, 2019 at 2:06 pm #3104

    Patrik
    Moderator
    Post count: 1971

    Hi,

    The issue is because the invoice requires a user ID and when you create listing without login and checkout then it doesn’t get the user ID so it is giving an error. To assign a user ID to invoice one should be logged in while checkout or we need to assign user id when the user is assigned to the listing. We are looking for the solution on this and will fix it asap.

    Regards,
    Patrik

    May 23, 2019 at 2:34 pm #3105

    BRETT WHIPP
    Buyer
    Post count: 45

    Ok thanks, let me know right away

    May 23, 2019 at 3:07 pm #3106

    BRETT WHIPP
    Buyer
    Post count: 45
    This reply has been marked as private.
    May 24, 2019 at 6:35 am #3107

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I have applied some solution on your live site as well as on the staging site. Can you please check on live site if it works properly or not?

    Regards,
    Patrik

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