Stripe is unable to generate a subscription

This topic contains 25 replies, has 3 voices, and was last updated by  Patrik 5 years, 8 months ago.

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  • Author
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  • #1905

    Richard Parry
    Buyer
    Post count: 121

    Hello,

    Stripe is unable to generate a subscription for my customers. There is an error in one of the fields [name] that is submitted to Stripe. Please see below for the error log that I obtained from Stripe. My website is not working to charge customers. Can this be fixed ASAP please?

    Best wishes,

    Richard

    *************

    POST /v1/plans
    2018/08/13 18:28:45
    Summary
    ID
    req_EoMtQ74snKVFCy
    Time
    2018/08/13 18:28:45
    Method
    POST
    URL
    /v1/plans
    Status
    400
    IP address
    18.130.80.63
    Version
    Source
    Stripe/v1 PhpBindings/4.1.1
    Request query parameters
    No query parameters
    Request POST body
    {
    “id”: “premium-monthly_650_0_24_month_0_30”,
    “name”: “Premium – Monthly (Free for the first month. Then 24.00£ for each month.)”,
    “amount”: “2400”,
    “currency”: “GBP”,
    “interval”: “month”,
    “interval_count”: “1”,
    “trial_period_days”: “30”
    }
    Response body
    {
    “error”: {
    “code”: “parameter_unknown”,
    “doc_url”: “https://stripe.com/docs/error-codes/parameter-unknown”,
    “message”: “Received unknown parameter: name”,
    “param”: “name”,
    “type”: “invalid_request_error”
    }
    }

    #1906

    Richard Parry
    Buyer
    Post count: 121

    Here are the version of the plugins that I am using.

    Invoicing – Version 1.0.5 | By AyeCode Ltd | Visit plugin site
    Invoicing – Stripe Payment Gateway – Version 1.0.2 | By GeoDirectory Team | Visit plugin site

    #1907

    Alex Rollin
    Moderator
    Post count: 27815

    We would be happy to take a look at your settings to see if we can find the problem.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    SFTP/FTP:
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    #1908

    Richard Parry
    Buyer
    Post count: 121
    This reply has been marked as private.
    #1945

    Richard Parry
    Buyer
    Post count: 121

    Hi Alex – I provided my site login details. Have you had a chance to look at this? Richard

    #1953

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    could you also provide FTP so we can take a look at the logs?

    Thanks

    #1963

    Richard Parry
    Buyer
    Post count: 121
    This reply has been marked as private.
    #1964

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #1965

    Richard Parry
    Buyer
    Post count: 121
    This reply has been marked as private.
    #1966

    Richard Parry
    Buyer
    Post count: 121
    This reply has been marked as private.
    #1967

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #1968

    Richard Parry
    Buyer
    Post count: 121
    This reply has been marked as private.
    #1969

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #1972

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    #1973

    Richard Parry
    Buyer
    Post count: 121
    This reply has been marked as private.
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