Reset payment status?

This topic contains 1 reply, has 2 voices, and was last updated by  Alex Rollin 6 years, 1 month ago.

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  • #1202

    Lindsay Young
    Free User

    My paypal method was accidentally set to ‘sandbox’ so my client tried to make a payment and the system says ‘paid’ but, of course, sandbox means it was only a test payment. I didn’t mean to leave it in sandbox mode, so I need my client to make another payment. Do I have to redo the entire invoice? Or is there a way to reset the payment status?

    #1203

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Yes, you will need the client to make another payment as the sandbox mode only allows test transactions.

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