Recurring Subscription

This topic contains 29 replies, has 2 voices, and was last updated by  patrik 2 months, 3 weeks ago.

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  • #2717

    patrik
    Moderator
    Post count: 1180

    Hi,

    There are some changes in the Authorize.net API on which we are working right now. We will update you here once done.

    Regards,
    Patrik

    #2721

    laurence anthony
    Buyer
    Post count: 192

    Thanks for the update. I need to switch back to non-recurring packages now until its resolved.

    #2750

    laurence anthony
    Buyer
    Post count: 192

    Hi Patrik,
    Just checking in. Any idea on eta?

    #2814

    patrik
    Moderator
    Post count: 1180
    This reply has been marked as private.
    #2815

    laurence anthony
    Buyer
    Post count: 192
    This reply has been marked as private.
    #2816

    patrik
    Moderator
    Post count: 1180
    This reply has been marked as private.
    #2817

    laurence anthony
    Buyer
    Post count: 192
    This reply has been marked as private.
    #2906

    laurence anthony
    Buyer
    Post count: 192

    Hi.
    I recently updated to v1.0.8 because the changelog showed that the recurring subscription was fixed.

    I’ve tested and finding that my card was charged twice. Currently one transaction has posted and the other is pending, according to the bank.

    And authorize.net shows 2 transactions for me. Both of them are currently showing as settled.

    I do confirm that only 1 recurring subscription was created in Authorize.net.

    In addition, we have customers who try to renew via the invoice email, and they are getting this message:
    Error: The invalid invoice user id

    Client is losing patience and considering alternatives.
    Please advise.

    #2909

    patrik
    Moderator
    Post count: 1180

    Hi,

    I have changed the settings for Authorize.net transaction type for recurring to Authorize only and let authorize.net handle it. Can you please check if it fixes your issue or not?

    Regards,
    Patrik

    #2912

    laurence anthony
    Buyer
    Post count: 192

    which issue would that fix? being charged twice or invalid user id?

    #2913

    patrik
    Moderator
    Post count: 1180

    It should fix being charged twice. For invalid user ID issue, it is required to login by the user to pay the invoice as invoice compulsory needs user ID.

    #2914

    laurence anthony
    Buyer
    Post count: 192

    how can we set a login redirect?

    #2915

    laurence anthony
    Buyer
    Post count: 192

    also, if it’s set to authorize only, will the client have to process the transaction manually in authorize?

    #2916

    laurence anthony
    Buyer
    Post count: 192
    #2918

    patrik
    Moderator
    Post count: 1180

    To force user login before paying an invoice you can enable setting “Require Login To Checkout” in Invoicing->Settings->Misc. This will not redirect but will show a message to login.

    Can you try one transaction with that setting? I think it should automatically process via authorize.net.

    Regards,
    Patrik

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