Recurring Subscription

This topic contains 29 replies, has 2 voices, and was last updated by  patrik 3 hours, 26 minutes ago.

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  • #2631

    laurence anthony
    Buyer
    Post count: 191

    Hi,
    We’ve setup recurring GD packages. Invoicing is set to Authorize/Capture. However, transactions in Authorize show the type as Authorize Only and awaiting capture. Not sure what I’m missing..
    I’ve attached some screenshots

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    #2634

    patrik
    Moderator
    Post count: 891

    Hi,

    Kindly provide temporary admin credentials in private reply to look into the settings and try checkout to regenerate the issue.

    Regards,
    Patrik

    #2638

    laurence anthony
    Buyer
    Post count: 191
    This reply has been marked as private.
    #2639

    laurence anthony
    Buyer
    Post count: 191

    Here’s a note from the site manager:

    It automatically captures the payment overnight creating the second transaction ID mentioned. The issue seems to be that when it captures the payment, it creates this second transaction that is settled and leaves behind the pending captured one for 30 days. Authorize.Net expires the pending transaction after 30 days. During this period there is a hold for the amount pending on a the customer’s card though.

    #2644

    patrik
    Moderator
    Post count: 891

    Hi,

    For the recurring transaction, we are only authorizing it and not capturing at that time. But I think we should change it based on the ‘Transaction Type’ setting. We will update this in next release. If you want to try before the release on your site then let us know the FTP details and I will make the changes on your site.

    Regards,
    Patrik

    #2654

    laurence anthony
    Buyer
    Post count: 191

    Hi Patirk,
    Thanks for the clarification. When do you expect the next release?

    #2658

    patrik
    Moderator
    Post count: 891
    This reply has been marked as private.
    #2664

    laurence anthony
    Buyer
    Post count: 191

    Thanks man. I’ve implemented changes. All seems good..

    #2665

    patrik
    Moderator
    Post count: 891

    Good to know the issue is fixed. I am closing this ticket. Thank you!

    #2691

    laurence anthony
    Buyer
    Post count: 191
    This reply has been marked as private.
    #2692

    patrik
    Moderator
    Post count: 891
    This reply has been marked as private.
    #2696

    laurence anthony
    Buyer
    Post count: 191
    This reply has been marked as private.
    #2702

    patrik
    Moderator
    Post count: 891
    This reply has been marked as private.
    #2706

    laurence anthony
    Buyer
    Post count: 191
    This reply has been marked as private.
    #2715

    laurence anthony
    Buyer
    Post count: 191
    This reply has been marked as private.
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