Mollie Error: Error: Error executing API call (request): No suitable payment met

This topic contains 10 replies, has 3 voices, and was last updated by  patrik 2 months, 2 weeks ago.

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  • #2481

    Manfred Van Ursel
    Full Member
    Post count: 36

    Hi friends, we have installed the Mollie addon and we have tried a test purchase, but we can’t get past the Checkout. We create a DIrectory Listing, we go to the Review process, we land on the Checkout, fill in all fields, and click “Proceed to Pay”.

    The page reloads with this error message:

    Error: Error executing API call (request): No suitable payment methods found.

    We are using WordPress 5.0.2.
    We are using the last versions for all addons and geodirectory.

    On our Settings we believe all is normal and fine. What can the error be? Thanks,

    #2482

    Manfred Van Ursel
    Full Member
    Post count: 36

    Oups, apparently I didn’t select the proper Country and City, sorry! I keep having trouble though and the VAT number is mandatory and it’s very picky with the business name.

    After some trials, I have found on the VIES VAT number validation page (official European Union page) a validated VAT number but the plugin doesn’t seem to recognize the exact Company Name and the exact VAT number as corrects (” VAT number not validated” error).

    #2483

    Manfred Van Ursel
    Full Member
    Post count: 36

    I disabled temporary the VIES validation, both for name and for number.

    #2484

    Alex Rollin
    Moderator
    Post count: 14000

    Is there still a problem?
    VAT can be tricky, has to be exact, yes.

    #2485

    Manfred Van Ursel
    Full Member
    Post count: 36

    We finally got it validated after restarting a purchase process, however we still receive this message:

    Error: Error executing API call (request): No suitable payment methods found.

    What could it be? Thanks guys (screenshot attached),

    PS: on the attached screenshot the Terms and Conditions checkbox is empty but we do check it before clicking “Proceed”, here it’s empty because the page just reloaded (with the error message).

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    #2492

    patrik
    Moderator
    Post count: 819
    This reply has been marked as private.
    #2497

    patrik
    Moderator
    Post count: 819

    Hi,

    Can you check if you have created payment methods and activated under mollie.com / Settings / Website profiles / Profile / Payment methods? If not then please create a profile and activate the credit card method and let me know if it works for you or not.

    Regards,
    Patrik

    #2498

    Manfred Van Ursel
    Full Member
    Post count: 36
    This reply has been marked as private.
    #2500

    Manfred Van Ursel
    Full Member
    Post count: 36

    Thanks Patrick will check that on Mollie and will be back with an answer.

    #2501

    Manfred Van Ursel
    Full Member
    Post count: 36

    It turns out we needed to activate the Credit Card and this requires approval.
    Mollie have to check the site for the legally required info before enabling it.
    I’ll update if anything else arises but this could explain the issue.
    Thanks,

    #2506

    patrik
    Moderator
    Post count: 819

    Hi,

    The settings are correct. You have test mode active. So once you are finished with testing you need to supply the live API key in Invoicing settings and disable the test mode checkbox. Let me know if it works fine or not after finishing mollie gateway credit card method setup.

    Regards,
    Patrik

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