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License key fails for PayPal Pro

This topic contains 8 replies, has 3 voices, and was last updated by  Stiofan O’Connor 5 years, 10 months ago.

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  • Author
    Posts
  • June 14, 2018 at 11:11 am #1669

    Vladimire Calixte
    Free User
    Post count: 85

    I saw an update was released for PayPal Pro today but when I tried to install it I got an ‘unlicensed’ message. I believe I have to now transfer my single license from the development site to the production site. How can I do that? I tried searching the forums but came up empty.

    June 14, 2018 at 11:54 am #1671

    Alex Rollin
    Moderator
    Post count: 27815

    You can change your site in your account settings here:

    https://wpinvoicing.com/your-account/

    June 16, 2018 at 1:59 pm #1693

    Vladimire Calixte
    Free User
    Post count: 85

    Can you be more specific? I don’t see a place in the account settings to do that.

    June 16, 2018 at 4:31 pm #1694

    Alex Rollin
    Moderator
    Post count: 27815

    There is an easier way, just deactivate the license on the development site, and then activate it again on the new site.

    (The option in the account settings is a bit hidden.)

    June 16, 2018 at 6:37 pm #1695

    Vladimire Calixte
    Free User
    Post count: 85

    The development site no longer exists.

    June 16, 2018 at 7:57 pm #1696

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    sorry for the trouble.

    Please send over site details so we can take a look.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    June 17, 2018 at 10:41 am #1697

    Vladimire Calixte
    Free User
    Post count: 85
    This reply has been marked as private.
    June 17, 2018 at 11:11 am #1698

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    June 18, 2018 at 5:37 pm #1699

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I deactivated and reactivated it on the new site and it then updated fine.

    For future info if you need to deactivate a licence on a deleted site you can do it from your account.

    Go to:
    1. https://wpinvoicing.com/your-account/purchase-history/
    2. Select “View Licences” for the product.
    3. Select “Manage Sites”
    4. Select the sites to deactivate it on.

    Thanks,

    Stiofan

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