Invalid email address on Stripe Checkout

This topic contains 36 replies, has 5 voices, and was last updated by  Stiofan O’Connor 5 months, 4 weeks ago.

  • Author
    Posts
  • #3699

    KONSTANTIN Pulman
    Buyer
    Post count: 23
    This reply has been marked as private.
    #3705

    Alex Rollin
    Moderator
    Post count: 27809
    This reply has been marked as private.
    #3710

    KONSTANTIN Pulman
    Buyer
    Post count: 23
    This reply has been marked as private.
    #3735

    KONSTANTIN Pulman
    Buyer
    Post count: 23

    Hi
    any updates on this?

    #3740

    Patrik
    Moderator
    Post count: 1970

    Hi,

    Stripe requires an email address to proceed with the payments and it seems like the email address is not sent to the stripe in your case. Can you please let us know the steps to regenerate the issue and if possible provide admin and FTP details in private reply so that we can troubleshoot the issue on your site and fix it.

    Regards,
    Patrik

    #3744

    KONSTANTIN Pulman
    Buyer
    Post count: 23

    Hi, its all already provided in previous comments. Just open the page and try to purchase one of the subscriptions using Test Stripe cards…

    #3751

    KONSTANTIN Pulman
    Buyer
    Post count: 23

    Sorry… this is getting too long…. can somebody take a look please at this issue? all login info already provided.

    #3753

    Patrik
    Moderator
    Post count: 1970

    Hi,

    We are working on it and doing testing which takes time. We will release an update very soon.

    Regards,
    Patrik

    #3784

    KONSTANTIN Pulman
    Buyer
    Post count: 23

    Hi, Any updates on this? this is really holds me back now.

    Regards,
    Kos.

    #3787

    Patrik
    Moderator
    Post count: 1970

    Hi,

    We already released an update for the stripe add-on. Can you please update and let me know if it resolves your issue or not?

    Regards,
    Patrik

    #3789

    KONSTANTIN Pulman
    Buyer
    Post count: 23

    The add-on version I have uploaded is 1.0.9 – is not working – the same problem…
    Invalid Email address – all the same – no changes. you have an access to my website – try and see yourself. This is not kind of support I have expected. There is obvious problem and it’not solved yet. By releasing the update you have not even bothered to inform me about this update. I have checked by myself and updated the add-on this morning – tested – all the same…
    Please, can you fix it ASAP? I can not wait any more. this is the only thing holding me back and the deadlines already passed for me.

    #3790

    Patrik
    Moderator
    Post count: 1970
    This reply has been marked as private.
    #3791

    KONSTANTIN Pulman
    Buyer
    Post count: 23
    This reply has been marked as private.
    #3792

    Patrik
    Moderator
    Post count: 1970

    Hi,

    Can you clear your browser cache and check if it works or not? I have checked with the invoice item and the GD package and checkout with stripe worked properly for me. You can check the invoices on the backend. It is working fine on my side.

    Regards,
    Patrik

    #3793

    KONSTANTIN Pulman
    Buyer
    Post count: 23

    Have you done the test as New User without logging In to you account?
    I have cleared cache, open the website https://www.clarerestaurants.ie

    Im not logged In.. Im just as simple guest/visitor – first time.
    go to Packages, choose one of them. First it’s asking to fill Name and Email, by doing so it’s creates the account straight away, then I fill all the details for the listing… submitting… forwarded to Payment page – filling billing details, test card, and getting invalid email error when trying to pay.
    I have already wrote twice – that this error only for new users who are not Logged in into the website.

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