Stripe requires an email address to proceed with the payments and it seems like the email address is not sent to the stripe in your case. Can you please let us know the steps to regenerate the issue and if possible provide admin and FTP details in private reply so that we can troubleshoot the issue on your site and fix it.
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To open a new support ticket, first select the relevant forum and then click the "New Post" button. Example: You need support for the core plugin? Click on Core Plugin support and click on the "New Post" Button.