Invalid Email Address/Missing Stripe Token

This topic contains 9 replies, has 4 voices, and was last updated by  Will Hill 4 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • October 29, 2019 at 5:47 pm #3611

    Will Hill
    Free User
    Post count: 73

    It seems like another user also had this issue, but most of the replies are private. I believe we have everything set up right, but when we run through a test invoice, we first get an error that says “Invalid Email Address”, but if we hit submit again, we get another error that says “Missing Stripe Token”. Since this has been an issue with other users, I assume there is a simple solution. Thanks!

    October 29, 2019 at 9:52 pm #3612

    Guust
    Moderator
    Post count: 29970

    Try turning off test mode. Let us know. Thanks

    October 30, 2019 at 7:20 pm #3623

    Will Hill
    Free User
    Post count: 73

    This worked for the most part. Most payments are going through now, but if a user saves a card, and then tries to use it on a later invoice, it still gives the “missing Stripe token” error. I know we can always disable that feature, but we would like people to be able to use it for ease of multiple purchases.

    October 30, 2019 at 9:05 pm #3624

    Alex Rollin
    Moderator
    Post count: 27815

    Do you have a staging site setup where we can debug the issue?

    Please share WP Admin and FTP credentials in a private reply so we can take a look.

    October 30, 2019 at 9:11 pm #3625

    Will Hill
    Free User
    Post count: 73

    We don’t have a staging site set up. We’re adding GeoDirectory, Invoicing, and UsersWP onto an already live site that is pretty sizeable. So far we are just keeping the GD pages off the menu and that has been fine, but we don’t have a staging site for it. Do you still want access even though it isn’t in staging?

    October 30, 2019 at 9:24 pm #3626

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin in a private reply so we can check the settings and check out the issue.

    October 30, 2019 at 9:46 pm #3627

    Will Hill
    Free User
    Post count: 73
    This reply has been marked as private.
    October 31, 2019 at 5:35 am #3630

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    November 5, 2019 at 5:46 pm #3675

    Will Hill
    Free User
    Post count: 73
    This reply has been marked as private.
    November 7, 2019 at 4:07 pm #3701

    Will Hill
    Free User
    Post count: 73

    I can create a different topic for this if need be, but we are also having the issue where the invoice will freeze if you input a coupon code. It is generally fine if you don’t, but coupons cause it to go haywire.

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket