Invalid Email Address/Missing Stripe Token

This topic contains 9 replies, has 4 voices, and was last updated by  Will Hill 5 days, 2 hours ago.

  • Author
    Posts
  • #3611

    Will Hill
    Buyer
    Post count: 26

    It seems like another user also had this issue, but most of the replies are private. I believe we have everything set up right, but when we run through a test invoice, we first get an error that says “Invalid Email Address”, but if we hit submit again, we get another error that says “Missing Stripe Token”. Since this has been an issue with other users, I assume there is a simple solution. Thanks!

    #3612

    Guust
    Moderator
    Post count: 28058

    Try turning off test mode. Let us know. Thanks

    #3623

    Will Hill
    Buyer
    Post count: 26

    This worked for the most part. Most payments are going through now, but if a user saves a card, and then tries to use it on a later invoice, it still gives the “missing Stripe token” error. I know we can always disable that feature, but we would like people to be able to use it for ease of multiple purchases.

    #3624

    Alex Rollin
    Moderator
    Post count: 22146

    Do you have a staging site setup where we can debug the issue?

    Please share WP Admin and FTP credentials in a private reply so we can take a look.

    #3625

    Will Hill
    Buyer
    Post count: 26

    We don’t have a staging site set up. We’re adding GeoDirectory, Invoicing, and UsersWP onto an already live site that is pretty sizeable. So far we are just keeping the GD pages off the menu and that has been fine, but we don’t have a staging site for it. Do you still want access even though it isn’t in staging?

    #3626

    Alex Rollin
    Moderator
    Post count: 22146

    Please share WP Admin in a private reply so we can check the settings and check out the issue.

    #3627

    Will Hill
    Buyer
    Post count: 26
    This reply has been marked as private.
    #3630

    Patrik
    Moderator
    Post count: 1467
    This reply has been marked as private.
    #3675

    Will Hill
    Buyer
    Post count: 26
    This reply has been marked as private.
    #3701

    Will Hill
    Buyer
    Post count: 26

    I can create a different topic for this if need be, but we are also having the issue where the invoice will freeze if you input a coupon code. It is generally fine if you don’t, but coupons cause it to go haywire.

Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.