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*Important *Customer is Stuck on Checkout Page

This topic contains 8 replies, has 2 voices, and was last updated by  Muhammad Ahmad 5 years, 5 months ago.

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  • November 5, 2018 at 7:05 am #2282

    Muhammad Ahmad
    Free User
    Post count: 53

    please help, customer is stuck on checkout after clicking on “Proceed to pay.” Could you please advise?
    screenshot attached.

    November 5, 2018 at 7:09 am #2284

    Muhammad Ahmad
    Free User
    Post count: 53

    he is saying province field is not loading properly. please help.

    November 5, 2018 at 9:05 am #2285

    Guust
    Moderator
    Post count: 29970

    Please post URL and WP admin details in a private reply so we can check it out.
    Please also add FTP details.
    Thanks

    November 5, 2018 at 9:55 am #2286

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    November 5, 2018 at 10:01 am #2287

    Muhammad Ahmad
    Free User
    Post count: 53

    i asked him to try with different browser, but still it was not loading Province for him, so i cancelled that invoice and sent him another one.

    November 5, 2018 at 10:01 am #2288

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    November 5, 2018 at 10:09 am #2289

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    November 5, 2018 at 10:53 am #2290

    Guust
    Moderator
    Post count: 29970

    Please check now, I de-activated the “Schema” plugin.

    November 5, 2018 at 10:55 am #2291

    Muhammad Ahmad
    Free User
    Post count: 53

    it was working fine for me, but the problem was on customer’s end. i’ll let you know if he faces this problem. i have sent him new invoice.
    thank you.

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