GoCardless Payment Gateway – Error: Validation Failed

This topic contains 9 replies, has 3 voices, and was last updated by  Phil Keenan 1 year ago.

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  • #2199

    Phil Keenan
    Buyer
    Post count: 5

    I’m currently testing the GoCardless Payment Gateway in Sandbox mode and after initial success setting up customers and collecting subscription payments, I’m now receiving the following – Error: Validation Failed (count must be greater than 0) – see attached screenshot.

    I’ve contacted GoCardless support and they’ve told me it’s not an error they can support as they believe it relates to the GeoDirectory and/or WP payments plugin. Please could anyone point me to a solution?

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    #2201

    Guust
    Moderator
    Post count: 27860

    I alerted the developers to have a look after the weekend.
    Please post URL, WP admin and FTP details in a private reply so they can investigate.
    Thanks

    #2211

    Phil Keenan
    Buyer
    Post count: 5
    This reply has been marked as private.
    #2212

    patrik
    Moderator
    Post count: 1380

    Hi Phil,

    Just mention the details in private reply here as only our staff members can see that.

    Regards,
    Patrik

    #2213

    Phil Keenan
    Buyer
    Post count: 5
    This reply has been marked as private.
    #2214

    patrik
    Moderator
    Post count: 1380

    Hi Phil,

    Thanks for reporting, I have fixed the issue on your site via FTP and will be available in next release. Let me know how it works on your site.

    Regards,
    Patrik

    #2215

    Phil Keenan
    Buyer
    Post count: 5

    That’s excellent, Patrik, thanks for your prompt response, it’s much appreciated.

    I’ll let you know how I get on.

    Kind Regards, Phil

    #2216

    Phil Keenan
    Buyer
    Post count: 5
    This reply has been marked as private.
    #2218

    patrik
    Moderator
    Post count: 1380
    This reply has been marked as private.
    #2219

    Phil Keenan
    Buyer
    Post count: 5
    This reply has been marked as private.
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