Feature request: Send payment notifications only on first payment (no renewals)

This topic contains 4 replies, has 3 voices, and was last updated by  TLN 4 years, 9 months ago.

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  • #3178

    TLN
    Buyer
    Post count: 131

    Hi Guys,

    We’ve been using WP Invoicing quite a bit. It’s an awesome plugin! We have one feature request, which perhaps others would find useful as well.

    When an invoice is paid, the customer is sent a notification (there is a setting to turn this ON and OFF). This is good, but we would like to be able to send these receipts ONLY the first time someone makes a payment, not every time their subscription renews. We don’t believe in sending monthly payment reminders to our customers, as this will only encourage cancellations.

    If you look at most subscription businesses–Netflix, Amazon Prime, and Deezer among others–they do not provide a monthly receipt to their subscribers, only the first time they are billed, or in the case where they are billed annually. It would be nice if GeoDirectory and WP Invoicing could offer this option, to avoid reminding customers of a monthly payment which they already know about. We just don’t think this is good in terms of retaining subscriptions, however, we do want to provide a receipt the first time someone signs up and makes a payment.

    Thank you very much for your consideration.

    #3181

    Guust
    Moderator
    Post count: 29970

    A developer will have a look at your question soon.
    But just as a thought, the payment gateway will still send notifications that payments have been made usually, so any changes implemented in Invoicing cannot change that.

    Thanks

    #3182

    Patrik
    Moderator
    Post count: 1971

    Hi,

    We have considered your request and created a task for it in our tasks list.

    Thanks for your suggestions to help improve our plugin!

    Regards,
    Patrik

    #3183

    TLN
    Buyer
    Post count: 131

    Thanks Patrik. I appreciate that very much.

    #3184

    TLN
    Buyer
    Post count: 131

    Thanks very much for your reply Guust. There is a setting to turn off payment notifications with Stripe. I do not know about PayPal as we have not started using them yet. Thanks guys!

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