Error: The subscription plan in Stripe could not be created, please try again.

This topic contains 19 replies, has 3 voices, and was last updated by  TLN 4 days, 12 hours ago.

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  • #3062

    TLN
    Buyer
    Post count: 100

    Thanks for the reply Guust. I believe my customer tried to use the discount just once, and she got the error mentioned. Perhaps I am wrong, but it seems that I have to clear Stripe test data every time I try to use the discount code, even if its for a different user.

    #3063

    TLN
    Buyer
    Post count: 100

    Here’s a great example of what I’m describing. This lady (user ID 154) tried to sign up today. She does not have a subscription, and is a brand new user. She created her listing and went to the check out page. Then, she tried to use a discount code and encountered the following error (see screenshot “stripe error 1”):

    request POST body
    {
    “id”: “standard-listing_1883_299_799_month_0”,
    “amount”: “799”,
    “currency”: “USD”,
    “interval”: “month”,
    “interval_count”: “1”,
    “product”: {
    “id”: “1883”,
    “name”: “Standard Listing ($2.99 for the first month. Then $7.99 for each month.)”
    }
    }
    Response body
    {
    “error”: {
    “code”: “resource_already_exists”,
    “doc_url”: “https://stripe.com/docs/error-codes/resource-already-exists”,
    “message”: “Product already exists.”,
    “type”: “invalid_request_error”
    }
    }

    she then tried multiple times and ended up getting another error (see screenshot “stripe error 2”)

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    #3078

    TLN
    Buyer
    Post count: 100

    I’ve deactivated discount codes for now since they are not working for us. Pretty much it seems that there’s an issue with using discount codes with Stripe . Please see my previous posts and screenshots showing Stripe error.

    Thanks!

    #3081

    Guust
    Moderator
    Post count: 26154

    Let’s keep going here.
    Please restore admin access for the user so we can have a look.

    #3084

    TLN
    Buyer
    Post count: 100

    Ok. I should be able to do this tomorrow. We can even set Stripe to test mode if you guys like and I can provide access to the logs there as well.

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