ERROR 500

This topic contains 7 replies, has 4 voices, and was last updated by  Paolo 6 years, 6 months ago.

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  • October 8, 2017 at 10:41 pm #477

    Jacqui Morgan
    Free User
    Post count: 3

    Hi, I am trying to install the Invoicing plugin so I can use it with the GEO Directory payment plugin. When I activate the Invoicing plugin I get a Http 500 message from the frontend of the website. Do you know what conflict this could be.

    October 8, 2017 at 11:02 pm #479

    Guust
    Moderator
    Post count: 29970

    Please post your URL and WP admin details in a private reply and we will have a look for you.
    Thanks

    October 8, 2017 at 11:15 pm #480

    Jacqui Morgan
    Free User
    Post count: 3
    This reply has been marked as private.
    October 9, 2017 at 9:19 am #482

    Kiran
    Moderator
    Post count: 7069

    Hi Jacqui,

    I have looked into your website, and seems there is a conflicts between plugins.
    Let us provide FTP credentials to look into more.

    Kiran

    October 9, 2017 at 9:24 am #483

    Jacqui Morgan
    Free User
    Post count: 3
    This reply has been marked as private.
    October 9, 2017 at 9:30 am #484

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    October 10, 2017 at 12:00 am #501

    Jacqui Morgan
    Free User
    Post count: 3
    This reply has been marked as private.
    October 10, 2017 at 12:24 am #502

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    in order to do proper debugging, sometimes wp admin credentials are not enough. We need to access the files directly on your server and the easiest way to do that is through an FTP client, but for that we need the host name or IP of your server, username and password. If you aer unsure about where to find those, please contact your hosting provider support and ask them.

    Another option is providing cpanel credentials and in that case we can create an FTP user by ourselves.

    Let us know,

    Thanks

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