Double invoicing / Stripe/Invoicing/Geodirectory

This topic contains 5 replies, has 2 voices, and was last updated by  Kiran 3 years, 2 months ago.

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  • #143

    T L
    Buyer
    Post count: 48

    It seems that the invoicing may be working fine but the user experience is quite confusing.

    A Customer pays for a listing and the payment is processed. In the WPInvoicing plugin, the customer received not one, but two invoices. The Stripe payment is for a recurring annual renewing subscription on the listing. The first invoice shows “Invoice Status” as “Paid” which is correct and makes perfect sense. However, the “Times Billed” column in the detail says “2 / Until Cancelled”. The customer has been billed only 1 time, not 2.

    Then, a second invoice is immediately sent to the customer. This one shows a “Parent Invoice” which references the first invoice. The second invoice shows the “Invoice Status” as “Renewal Payment”.

    This is leading to customers being concerned that they are being double billed. Can we not make this process be a single invoice for a single transaction?

    Thanks

    #147

    Kiran
    Moderator
    Post count: 7069

    Hi There,

    Sorry for the inconvenience. Please send admin & FTP credentials so we can check there and assist you.

    Kiran

    #150

    T L
    Buyer
    Post count: 48
    This reply has been marked as private.
    #152

    Kiran
    Moderator
    Post count: 7069

    Hi T L,

    Don’t worry, will take care about that.

    I have tested Add Listing > Checkout process with Stripe test mode and i didn’t face that problem.
    Please try after enabling Test Mode from Invoicing > Payment Gateways > Stripe. Let us know if you face problem with test mode as well.

    We need FTP credentials as well to look into more.

    Thanks,
    Kiran

    #153

    T L
    Buyer
    Post count: 48
    This reply has been marked as private.
    #154

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
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