Customer Stuck again [so Embarrassing] [URGENT]

This topic contains 20 replies, has 3 voices, and was last updated by  patrik 2 months, 2 weeks ago.

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  • #2512

    patrik
    Moderator
    Post count: 819

    Hi,

    It seems js error is causing this issue. When I selected Canada from a country dropdown, it loaded states but also given an error in console. The error was “Uncaught (in promise) Timeout (n)” from https://www.google.com/recaptcha/api.js?render=6Lf7RYcUAAAAAGRhBGRleZVIdr7csVC-WdZ6rNfV&ver=3.0‘. I don’t see any recaptcha plugin there so might be coming from other plugin or custom functionality. If you have staging site then provide us the details to access admin and FTP so that we can troubleshoot the issue. This isn’t due to invoicing only. It is due to conflicts or JS errors.

    Regards,
    Patrik

    #2515

    Muhammad Ahmad
    Buyer
    Post count: 46
    This reply has been marked as private.
    #2516

    Muhammad Ahmad
    Buyer
    Post count: 46

    please also make sure is it only happening with Canada or to other countries as well.
    thanks.

    #2517

    patrik
    Moderator
    Post count: 819
    This reply has been marked as private.
    #2520

    Muhammad Ahmad
    Buyer
    Post count: 46

    Hi Patrik,
    our customers from Canada complained that when the select the country Canada, then this little loading icon keeps rolling and nothing happens, we have tried using VPN but we didn’t see any problem and it went very smoothly. we don’t know why this is happening.

    #2521

    patrik
    Moderator
    Post count: 819
    This reply has been marked as private.
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