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Customer Stuck again [so Embarrassing] [URGENT]

This topic contains 20 replies, has 3 voices, and was last updated by  Patrik 5 years, 3 months ago.

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  • January 3, 2019 at 8:20 pm #2452

    Muhammad Ahmad
    Free User
    Post count: 53

    This is my 3rd-4th time complaining about the same issue that the customers are unable to complete the transaction if they are coming from Country Canada, when they select the country, none of the states loads for them and little circle just keep on rolling forever. this is so frustrating and embarrassing for us, we paid for the plugins but we are facing this problem again and again.
    can some one please tell us why this is happening????

    January 3, 2019 at 8:32 pm #2453

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    January 3, 2019 at 10:40 pm #2454

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    January 4, 2019 at 5:53 am #2456

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    January 4, 2019 at 7:04 am #2458

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    January 4, 2019 at 2:04 pm #2459

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    January 4, 2019 at 2:07 pm #2460

    Muhammad Ahmad
    Free User
    Post count: 53

    Our USA customers never had any problems, but when it comes to Canada they can never complete the transaction, even we tried using VPN and it work fine for us but for some reason it doesn’t work for
    them, it is so frustrating, please find out why it is happening. thank you.

    January 7, 2019 at 6:22 am #2489

    Muhammad Ahmad
    Free User
    Post count: 53

    Hello any update on the issue? thank you.

    January 7, 2019 at 6:28 am #2490

    Patrik
    Moderator
    Post count: 1971

    Hi Ahmad,

    We are looking into this issue. As soon as we are able to regenerate then we will fix it and apply the fix on your site as well.

    Regards,
    Patrik

    January 7, 2019 at 6:55 am #2491

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    January 7, 2019 at 8:42 pm #2502

    Muhammad Ahmad
    Free User
    Post count: 53

    Hi Patrik, all security plugins are already deactivated, please let me know if you are still facing any issue.
    thank you.

    January 8, 2019 at 5:40 am #2504

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    January 8, 2019 at 11:34 am #2509

    Muhammad Ahmad
    Free User
    Post count: 53
    This reply has been marked as private.
    January 8, 2019 at 12:09 pm #2510

    Patrik
    Moderator
    Post count: 1971

    Hi,

    I am using the same login details and it also displays admin bar in frontend but not able to go to admin as it displays “404 Error – Page Not Found” error while accessing any admin page.

    Regards,
    Patrik

    January 8, 2019 at 1:23 pm #2511

    Muhammad Ahmad
    Free User
    Post count: 53

    Hi Patrik,
    can you please try again, i have disabled another plugin.

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