Paolo

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Viewing 15 posts - 16 through 30 (of 152 total)
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  • in reply to: Multiple discounts #3541

    Paolo
    Site Admin
    Post count: 31205

    Hi Mitch,

    I’m sorry, but users can only add 1 coupon code at checkout at the moment.

    I took note of your request, if and when we’ll get enough request to justify its development, it’ll be done.

    Thank you,

    in reply to: Invalid email address on Stripe Checkout #3531

    Paolo
    Site Admin
    Post count: 31205

    Hi,

    sorry to hear about that.

    Please provide a link and admin credentials in a private reply and the developer will follow up.

    Thanks

    in reply to: Stripe Addon, Slow response during checkout #3436

    Paolo
    Site Admin
    Post count: 31205

    I’m sorry if you don’t like my answer, but I think I’m spot on.

    In your case, it is indeed very easy to point out the hosting provider as the problem.

    Normal load times on your site is under 4 seconds from your location (which is already quite bad).

    You need to consider that Stripe servers are most likely not near your location.

    For example, half of the IP of Stripe.com for webhooks are hosted in Amazon servers near Seattle.

    Your website home page from Seattle loads in 17.1 seconds.

    It is not hard to imagine that it’ll take up to 30 seconds to complete a financial transaction.

    If you prefer to ignore our advice, feel free to look for alternatives, you’ll most likely get the exact same results.

    Thanks

    in reply to: Stripe Addon, Slow response during checkout #3434

    Paolo
    Site Admin
    Post count: 31205

    Just to make sure this is 100% clear, 30+ seconds is not at all what we see as the standard across thousands of websites.

    This, as far as I know, is happening ONLY on your website.

    Because your site loading times are very erratic, I would definitely consider moving to a better server and you’ll see that the stripe add/on works just fine.

    https://www.dotcom-tools.com/website-speed-test.aspx#8C1AF933A2B44F47B21EC69BBAB94CAE

    I wouldn’t wait for the new version, because on that server, most likely it’ll still be slow.

    Thanks

    in reply to: Stripe Addon, Slow response during checkout #3420

    Paolo
    Site Admin
    Post count: 31205

    Hi,

    please provide a link and admin credentials in private reply.

    The developers will have a look and let us know what the problem is.

    Thanks

    in reply to: Payment gateways #3404

    Paolo
    Site Admin
    Post count: 31205

    You have PayPal sandbox enabled (you can see it in your screenshot).

    You must disable that and the message will go away.

    Same for the other Gateways.

    Thanks

    in reply to: Payment gateways #3401

    Paolo
    Site Admin
    Post count: 31205

    Please check the docs: https://wpinvoicing.com/docs/gateways/#paypal

    Thanks

    in reply to: Split: Translation with WPML #3361

    Paolo
    Site Admin
    Post count: 31205

    Please provide a link, ftp and admin credentials and we will have a look.

    Also please remember to always open your own topics.

    Thanks

    in reply to: Billing Details not working #3349

    Paolo
    Site Admin
    Post count: 31205

    Thank you, I’ve alerted a developer about your issue. He’ll have a look at your website and let you know what the problem is asap.

    Thanks

    in reply to: Invoicing + Geo Pricing Manager #3338

    Paolo
    Site Admin
    Post count: 31205

    Hi, each listing has its price and the system works with a pay per list model.

    1 listing = 1 payment.

    It is ot possible to create packages that include multiple listings.

    Thank you

    in reply to: User Dashboard #3331

    Paolo
    Site Admin
    Post count: 31205

    Please avoid creating duplicate topics, we’ll follow up on this here:

    https://wpgeodirectory.com/support/topic/user-dashboard-7/

    Thanks

    in reply to: Translation with WPML #3309

    Paolo
    Site Admin
    Post count: 31205

    That is how WPML works, if you want to have those pages available in other languages, they must be translated.

    Thanks

    in reply to: Billed After Trial with Discount #3187

    Paolo
    Site Admin
    Post count: 31205

    Subscription Status: Failing

    Means the transaction did go through, are you sure you received the money?

    Please provide a link and admin credentials so our developers can have a look.

    Thanks

    in reply to: Error: The invalid invoice user id #3177

    Paolo
    Site Admin
    Post count: 31205

    thanks for letting us know!

    in reply to: Error: The invalid invoice user id #3175

    Paolo
    Site Admin
    Post count: 31205

    Please provide a link and admin credentials in a private reply and we will have a look.

    Thanks

Viewing 15 posts - 16 through 30 (of 152 total)